Privacy Statement for Ionity Websites and Customer Services

1. Subject of this privacy statement

The protection of your personal data (hereinafter referred to as "data") is a major and very important concern for us. In the following, we would therefore like to inform you in detail about which data is collected during your visit to our website www.ionity.eu as well as the subdomains and the use of our offers there and how these are processed or used by us in the following. Furthermore, we would like to inform you about the rights you are entitled to and the technical and organisational protective measures we have taken with regard to the processing of your data.

2. Name and address of the data controller and service provider

Responsible data controller according to Art. 4 (7) General Data Protection Regulation (“GDPR”) is

IONITY GmbH
Moosacher Strasse 84
D-80809 Munich, Germany
info@ionity.eu

See our Imprint for further details.

If you have any questions or comments about this protection policy or about data protection in general you can contact our data protection officer as follows:

IONITY GmbH
Data Protection Officer
Moosacher Strasse 84
D-80809 Munich, Germany

dataprotection@ionity.eu

3. Collection and use of your data

The extent and nature of the collection and use of your data differs depending on whether you visit our website only to retrieve information or whether you use offers on our website which require you to provide further data about yourself, for example when using our contact form.

3.1. Informational use

For the purely informational use of our website, it is generally not necessary for you to provide personal data.

Rather, in this case we only collect and use the data that your internet browser automatically transmits to us, such as

Date and time of access to one of our Internet pages
Your browser type
the browser settings
the operating system used
the amount of data transmitted and the access status (file transmitted, file not found etc.) and
Your IP address.

We process these data during an informational visit exclusively in a non-personal form. This is done to enable you to use the Internet pages you have called up and to be able to check whether our web pages are displayed optimally.

In this context, your IP address will be stored in the log for 60 days to enable conclusions to be drawn and security gaps to be closed in the event of security-relevant incidents such as hacking attacks. After 60 days, your IP address will be removed from the logs by a tool implemented by the web server operator ("Webalizer") completely and irreconstructively.

The processing is carried out on the legal basis of Art. 6 Para. 1 S. 1 f) GDPR and in our interest to be able to display our website reliably and as trouble-free as possible.

3.2. Use of contact forms

If you wish to contact us using the contact forms provided on our website, we will collect the following data from you:

The category of your request (e.g. "Press, Media, General Information", "Jobs & Internships", "Partnerships & Cooperation", "Purchasing & Suppliers", "Technology", "Network & Locations", "Data Protection" or "Other")
Your name
Your company (optional)
Your e-mail address
In the contact form for new sites additionally your phone number, site relationship (optinal), property information
Your message to us

We use this data to answer your e-mail enquiry. In this context, we use the category of your enquiry to be able to assign your enquiry internally according to your request.

Insofar as your enquiry relates to an existing contractual relationship or you are interested in concluding a contract, the data processing is carried out on the legal basis of Art. 6 (1)(b) GDPR (contract initiation and implementation). Otherwise, data processing is carried out on the legal basis of Art. 6 (1)(f) GDPR (balancing of interests) and in our interest in order to be able to answer your enquiry with the information relevant to you.

The data collected via the contact forms and the communication to answer your enquiry will not be stored on the web server.

Data that you sent us using our contact forms will be deleted once your request is completed.

3.3. Customer Service

If you contact our customer service, we will collect certain personal data to handle your inquiry.

If you contact us by phone, we may ask for general data with regard to assist you with regard to the charging conditions (e.g. car model, RFID of your mobility service provider). If a follow-up is required, we may ask for your phone number or email address to contact you.

In order to improve our customer service we will also ask you, whether we may record the phone call. If you confirm the recording, we will record the call including all personal data mentioned in this call.

If you contact us by email, we will collect the following categories of data:

Name
Email address
Inquiry
Metadata: Date and time of your inquiry, language.

3.4. Newsletter

We offer a newsletter subscription on our website. In order to send you the newsletter, we collect

Your email address
Date and time of the newsletter subscription.

3.5. Customer surveys

By participating in our surveys, we collect your opinion about our services in order to improve them. The results may be be tracked back to you. If you provide your email address (optional) we may contact you to find better solutions regarding our services.

3.6 Customer community "WINGS"

If you use the customer community purely for information purposes, paragraph 3.1 applies. In this case, your IP address is stored in non-personalised form in server access log files.

Only registered users can participate in projects (such as surveys, discussions, etc.) in the customer community. As soon as you create an account and participate in the customer community, we process the following data:

Registration data (e.g. name, postcode, email address)
Verification of the minimum age of 18 years
User profile data (e.g. address, age, profession, socio-demographic data)
Content and results from projects (e.g. survey results)

4. Use of cookies

4.1. Which cookies do we use?

For our internet presence we use the technology of cookies. Cookies are small text files that are sent to your browser by our web server when you visit our website and are stored by the browser on your computer, tablet computer or smartphone for later retrieval.

We use the following cookies on our websites:

_cookieconsent_status] Function: This cookie stores your notice of the cookie usage notice on this Web site. It contains the content "dismiss" if you have clicked on "Understood!" on our cookie notice. The cookie is stored for 12 months and is a so-called first-party cookie, i.e. a cookie that is controlled from our website.

Meta-Pixel: We use the "Meta Pixel" for analysis and marketing purposes on our website until you revoke or change the cookie consent (see. 4.3.). More information below.

Google Maps: We use content from Google Maps on our website to display maps of the surrounding area with charging options until you revoke your consent (see 4.3.). More information below.

Charge Trip: We use cookies to display our Route Planner application until you revoke your consent (see 4.3.).

For Google Analytics (see in detail below):

[_ga] Function: This cookie is part of Google Analytics (see below) and is used to identify a user. It contains a sequence of numbers and is stored for 24 months. The cookie is a so-called first-party cookie, which is controlled from our website.

[_gid] Function: This cookie is part of Google Analytics (see below) and is used to identify a user. It contains a sequence of numbers and is stored for 24 hours. The cookie is a so-called first-party cookie, which is controlled from our website.

4.2. Disabling Cookies

Whether cookies can be set and retrieved is determined by the settings in your browser. You can, for example, completely deactivate the storage of cookies in your browser, restrict it to certain websites or configure your browser so that it automatically notifies you as soon as a cookie is to be set and asks you for feedback. You can block or delete individual cookies. For technical reasons, however, this may result in some functions of our website being impaired and no longer functioning fully.

4.3. Generally revoke or change cookie consent

To change or remove your cookie consent settings for our website, please go to the bottom of our website and click on "Consent Settings". The Cookie Consent selection menu will be shown again, in which you can specify your desired settings.

5. Google Analytics, Google Ads and Google Tag Manager

It is important to us to design our Internet pages as optimally as possible and thus make them attractive for our visitors. To do this, it is necessary for us to know which parts of it reach our visitors in what way.

This website uses Google Analytics, a web analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Google Analytics uses cookies, i.e. text files which are stored on your end device and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymisation has been activated on our website so that your IP address is shortened by Google within member states of the European Union or in other states which are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide further services to us as website operator in connection with website and internet use.

The recording of your usage behaviour and the transmission to Google will only take place if you have previously consented to the data processing and use of cookies for the purposes of "Analytics Cookies/google analytics". You can withdraw your consent at any time and prevent data collection in Google Analytics for the future by clicking on "Cookie Seetings" at the top of this page and deactivating the use of cookies for "Analytics Cookies/google analytics" purposes.

Alternatively, you can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Your data collected within the scope of Google Analytics will be deleted after 18 months.

Google Ads Conversion Tracking tracks the conversion rate and the success of our marketing campaigns and for showing you personalized ads (targeted advertising). In order to enable this, cookies are used to single out website visitors. Further information about how Google collect and use ad data can be found on https://policies.google.com/technologies/ads.

The recording of your usage behaviour and the transmission to Google will only take place if you have previously consented to the data processing and use of cookies for the purposes of "Marketing". You can withdraw your consent at any time and prevent data collection for the future by clicking on "Consent Settings" at the bottom of this page and deactivating the use of cookies for "Marketing" purposes.

Data from Conversion tracking is shown for 30 days.

In connection with the use of Google Analytics and Google Ads, we use the Google Tag Manager service on our website.

With the service Google Tag Manager we manage so-called "tags", which we have integrated on our website. Tags are small code elements that can be used to measure traffic and visitor behaviour, to measure the impact of online advertising and social channels, to use remarketing and retargeting, and to test and optimise websites. When using tags, no data is stored on your end device.

We use these tags exclusively within the scope of website analysis with Google Analytics, i.e. to be able to analyse and optimise your use of our website even more precisely.

Additionally, we use technologies from Google that enable us to carry out the measures described above without the use of cookies. By reading certain settings and properties of the used end device and the software with which a user accesses our website, a checksum (hash) is generated. Based on this hash, individual users or very limited user groups can be identified and thus the implementation of the above-mentioned measures for Google Ads and Google Tag Manager, without the use of cookies, can be realized.

The Google privacy policy can be found here: https://www.google.com/policies/privacy/partners/?hl=en.

To ensure an adequate level of data protection when transferring your data to a third country, we have agreed standard data protection clauses with Google LLC, which have been adopted by the European Commission for this purpose. You can obtain a copy of this agreement from us on request. Please contact us using the contact details above.

The processing of your data is carried out on the legal basis of art. 6 para. 1 a) GDPR in connection with your consent to the processing of your usage data for the purposes of "Analytics Cookies/google analytics" and "Marketing".

6. Google Maps

We also use content from Google Maps on our website to display maps of the surrounding area with charging options.

The display of Google Maps and a data transmission to Google will only take place if you have previously activated "external media/Google Maps" on our page and thus consented to the data transmission to Google.

You can revoke your consent at any time and prevent any further data transmission to Google in the future by clicking on "Consent Settings" at the bottom of this page and deselecting the "External media/Google Maps" option.

In accordance with the Google Terms of Use (as at 31.03.2020), the Google Maps service is provided to you by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) if you have your habitual residence in the European Economic Area or Switzerland. If you have your habitual residence in another country, the Google Maps service will be provided to you instead by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

When you call up our page with activated "External media/Google Maps", the Google company responsible for your location will thus receive the information that you have called up the corresponding page on our website.

In addition, the data referred to in point 3 a) of this declaration will be transmitted. This is done regardless of whether you are logged into a Google user account or whether no user account exists. If you are logged into a Google Account, this data is directly assigned to your account. If you do not want this assignment to your profile, you must first log out of your Google Account.

When using Google Maps, your personal data may be transferred to Google companies in countries outside the European Economic Area where an adequate level of data protection is not guaranteed and your rights under European data protection law may not be enforceable. With your declaration on the use of Google Maps, you expressly consent to such a transfer of data.

Further information on the purpose and scope of data collection and processing by Google can be found in the Google privacy policy: https://policies.google.com/privacy?hl=en&gl=en.

There you will also find further information on your rights and settings to protect your privacy.

The processing of your data is carried out on the legal basis of Art. 6 para. 1 a) GDPR in connection with your consent to use the Google Maps offer.

7. Google Fonts

Google Fonts fonts and symbols are used on our website in order to show content on Google Maps. The display of Google Maps and a data transmission to Google will only take place if you have previously activated "external media/Google Maps" on our page and thus consented to the data transmission to Google.

In accordance with the Google Terms of Use (as of 22.01.2019), the Google Fonts service is provided to you by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) if you are habitually resident in the European Economic Area or Switzerland. If you have your habitual residence in another country, the Google Fonts service is provided to you instead by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

Further information on the purpose and scope of data collection and processing by Google can be found in the Google privacy policy: https://policies.google.com/privacy?hl=en&gl=en.

There you will also find further information on your rights and settings to protect your privacy.

The processing of your data is carried out on the legal basis of Art. 6 para. 1 a) GDPR in connection with your consent to use the Google Maps offer.

8. Meta Pixel

We use the "Meta Pixel" for analysis and marketing purposes on our website. Through the embedded pixel, information such as the IP address can be analysed and evaluated with the behaviour of website visitors.

This service is provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. When you call up our page with the meta pixel activated, the institution shown above thus receives the information that you have called up the corresponding page of our website. According to Meta (https://developers.facebook.com/docs/meta-pixel), the following data is collected when the meta pixel is used:

Http Headers – Anything that is generally present in HTTP headers, a standard web protocol sent between any browser request and any server on the internet. This information may include data like IP addresses, information about the web browser, page location, document, referrer and person using the website.
Pixel-specific Data – Includes Pixel ID and the Facebook Cookie.
Button Click Data – Includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks.
Optional Values – Developers and marketers can optionally choose to send additional information about the visit through Custom Data events. Example custom data events are conversion value, page type and more.
Form Field Names – Includes website field names like email, address, quantity, etc., for when you purchase a product or service. We don't capture field values unless it is included as part of Advanced Matching (https://developers.facebook.com/docs/facebook-pixel/advanced/advanced-matching) or optional values.

Data processing may also occur regardless of whether you are logged into a Meta user account or whether there is no user account. If you are logged into a Meta account, this data is directly assigned to your account. If you do not wish this association with your profile, you must first log out of your Meta account.

The pixel is only set and transmitted to Meta if you have previously consented to this. Your data is therefore processed on the legal basis of Art. 6 (1) (a) GDPR.

You can revoke your consent at any time and prevent further data transmission to Meta for the future by clicking on "Consent Settings" at the bottom of this page and deactivating the selection for the meta pixel.

When using the Meta Pixel, your personal data may be transferred to Meta companies and other Meta services in countries outside the European Economic Area where an adequate level of data protection is not guaranteed and your rights under European data protection law may not be enforceable. With your declaration on the use of the meta pixel, you expressly consent to such data transfer.

For further information on the purpose and scope of data collection and its processing by Meta, please refer to Facebook's privacy policy: https://www.facebook.com/about/privacy. There you will also receive further information on your rights in this regard and setting options for protecting your privacy.

9. Polyfill.io

In order to ensure a consistent presentation of our website content on different browsers, we use the Polyfill.io service. Polyfill.io is a service of the Financial Times Ltd, Number One Southwark Bridge, London, SE1 9HL, United Kingdom ("Polyfill.io").

Therefore, by visiting our website, the Financial Times Ltd. is informed that you have accessed the relevant page of our website. In addition, the data mentioned under point 3 a) of this declaration is transmitted.

This transmission is used to retrieve browser features of Polyfill.io, if your browser does not have them, to enable a correct display of our website.

For further information on the purpose and scope of data collection and processing by Polyfill.io, please refer to the Polyfill.io privacy policy: https://cdn.polyfill.io/v3/privacy-policy/.

The processing of your data is carried out on the legal basis of Art. 6 para. 1 f) GDPR (balancing of interests) and in our interest to ensure a uniform presentation of our website contents.

10. Customer Service

If you need support or have another inquiry, you can contact our customer service. In order to handle your inquiry and respond to you, we need certain categories of personal data.

If you are a customer and need support to charge, the legal basis for the support is Art. 6 (1) (b) GDPR (performance of contract) and Art. 6 (1) (f) GDPR (legitimate interests). If you have other inquiries, we process your data according to Art. 6 (1) (f) GDPR (legitimate interest). Our legitimate interest is to support customers and to improve our business processes and quality to our services.

All tickets will be deleted in compliance with the statutory retention periods.

If you call our customer support we will also ask for your consent to record the phone call. If you consent to recording the call, we will use the recording for training purposes of our customer support agents and improve quality of our customer service. Therefore, the legal basis for recording the phone call is Art. 6 (1) (a) GDPR (consent).

The recording will be retained for 30 days. You have the right to withdraw your consent at any time with effect for the future to delete the recording by email to support@ionity.eu.

11. Newsletter

You have the opportunity on our website to subscribe to our newsletter. The collection and retention of your data is necessary for sending and receiving the newsletter. Therefore, we collect your email address as well as date and time of the newsletter subscription.

Within the newsletters sent, the click behavior is tracked using the CRM tool of Braze Inc. from the USA. Based on the click behaviour, i.e. information on which content of the e-mail was clicked on and when, is used to evaluate which content will be sent to you in the future and at what times or days, so that we can optimize the effectiveness of our advertising measures.

The legal basis for the newsletter subscription and analysis through Braze is Art. 6 (1) (a) GDPR (consent). Therefore, you have to give consent before you can subscribe to our newsletter. We will only send the newsletter if you have expressly consented (double-opt-in).

Your data will be retained until you unsubscribe from the newsletter.

You have the right to withdraw your consent at any time with effect for the future to unsubscribe from the newsletter. You can either do this by clicking on the unsubscribe link in the newsletter email or by email to marketing@ionity.eu.

12. Customer surveys

If you participate in our surveys, we will always ask you for your consent before processing personal data according to Art. 6 (1) (a) GDPR. You can always withdraw your consent by writing an email to dataprotection@ionity.eu.

Additionally, technical data needs to be collected from your browser when participating in the survey. This is technically necessary to display the website, perform the survey and ensure stability. In order to do so, we collect technical personal data, e. g. your IP address, time zone and data about your browser. The legal basis is Art. 6 (1) (f) GDPR (legitimate interest). This data is necessary to perform the survey. It is only used temporarily to display the survey and it will not be part of the survey or its analysis.

We use a processor to conduct the survey. If there is a transfer of personal data outside the EU, it is subject to Art. 46 (2) (c) GDPR.

13. WINGS Customer Community

The "WINGS" customer community platform is used for dialogue between you and us about the design of our products and services. We want to develop new products and services with you and/or improve or optimise existing products and services. To this end, we will publish certain topics on the Customer Community platform as part of projects. Once you have registered, you will be able to participate in these projects for the period specified and submit contributions such as ideas, suggestions, opinions, ratings, comments, sketches, images, moving images and files.

For technical reasons, certain technical data such as the date and duration of the visit, details of the browser and operating system, etc. must be processed or technically necessary cookies must be set when visiting the platform. This is to ensure that visitors and users can correctly display content and use the platform. This is done in accordance with Art. 6 (1) (f) GDPR and § 25 TDDDG.

Participation in the customer community requires prior registration. By registering, you consent to the processing of your personal data in accordance with Art. 6 (1) (a) GDPR. This consent extends to the registration and use of the community platform, as well as the invitation to or participation in community projects. The data entered in the profile will be reused for new projects and linked to new projects so that you do not have to re-enter the information. Your profile will be visible to other community users, but your contact details will not be visible to other community users.

We only keep your information for as long as is necessary for the purposes described above. You can delete your community account at any time. To do so, please send an email to wings@ionity.eu. We will retain anonymised data for statistical analysis. Contributions made by you prior to deletion will remain without any personal reference or reference to the user.

14. Social Media

We operate online presences in various social media platforms (see list below). This allows us to communicate with users and represent our company.

We would like to point out that user profiles can be created in the social media, e.g. in order to play relevant advertising to you. However, we have no influence on this data processing. When using such a platform, the data is collected and processed by the respective operator of the platform. This may also occur if you are not registered on a social media platform.

Details regarding the data processing of the individual platforms, your right to object and your data subject rights can be found on the respective platform. We are represented on the following platforms:

Facebook: https://www.facebook.com/about/privacy

^{We have concluded a separate agreement with Facebook on page insights (information on page insights:}^{https://www.facebook.com/legal/terms/information_about_page_insights_data}^{). You can access this agreement at}^{https://www.facebook.com/legal/terms/page_controller_addendum}^{. It regulates, among other things, the respective obligations under the GDPR, such as the fulfilment of your data subject rights, or security measures by Facebook.}

Instagram: https://instagram.com/about/legal/privacy
LinkedIn: https://www.linkedin.com/legal/privacy-policy
Twitter: https://twitter.com/privacy
Youtube: https://policies.google.com/privacy

The aforementioned social media platforms process your personal data outside the European Union. For further information, please refer to the data protection information of the respective platform operator.

Your data will be processed on the basis of Art. 6 (1) (f) GDPR as long as your fundamental rights and freedoms are not overridden by these interests. Our legitimate interest is to customise our content to the site visitors and to increase the quality of our content as well as being able participating in modern public relations.

15. Embedded third-party services

We use embedded third-party services for our online services, e.g. a route planner. If personal data is processed, it is processed in accordance with Art. 6 (1) lit. f GDPR. We have a legitimate interest in this data processing for the presentation of the online services and a stable range of functions. If cookies are used, the explanations under paragraph 4 apply.

16. Service providers, third parties and international data transfers

In order to provide this website and for the aforementioned purposes, your data may be passed on to service providers supporting us (e.g. website hosting and support, evaluation of social media data by marketing agency), which we have of course carefully selected and commissioned in writing.

These service providers are bound by our instructions and are regularly monitored by us.

Categories of recipients:

Customer support service provider
IT service providers
Marketing solutions provider
Publicity firm

Your data will otherwise only be passed on to other third parties if this data protection declaration expressly refers to this or if we are legally obliged to do so.

We may also commission third party service providers in countries outside the European Union (“EU”) or European Economic Area (“EEA”). If we transfer personal data to a country outside the EU or EEA for which the EU Commission has not issued an adequacy decision, we use the EU standard data protection clauses to ensure an adequate level of data protection when transferring personal data according to Art. 46 (2) (c) GDPR. You may obtain a copy such clauses by sending an email to dataprotection@ionity.eu.

17. Your rights

17.1. Your rights

You have the right to ask us to confirm whether personal data concerning you is being processed; if this is the case, you have the right to obtain information about this personal data and the information specified in Art. 15 of the GDPR.

You have the right to demand that we correct incorrect personal data relating to you without delay and, if necessary, complete incomplete personal data (Art. 16 GFPR).

You have the right to demand from us that personal data concerning you be deleted immediately if one of the reasons listed in Art. 17 GDPR applies in detail, e.g. if the data is no longer required for the purposes pursued (right to deletion).

You have the right to request us to restrict processing if one of the conditions listed in Art. 18 GDPR is met, e.g. if you have lodged an objection to processing, for the duration of the examination by us.

You have the right to object at any time to the processing of personal data concerning you for the purposes of direct marketing. You also have the right to object at any time to processing operations carried out pursuant to Art. 6, paragraph 1, sentence 1 e) or f) GDPR for reasons arising from your particular situation (Art. 21 GDPR). We will then no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

You have the right to revoke any consent you have given us at any time with effect for the future (right of revocation).

You have the right to receive from us the data concerning you which you have provided us with in a structured, common and machine-readable format. You may also transmit this data to other bodies or have it transmitted by us (right to data transferability).

To exercise your rights, please contact: support@ionity.eu.

17.2. Complaint with the data protection authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority if you believe that the processing of personal data concerning you is in breach of the GDPR (Art. 77 DPA).

In Bavaria the competent supervisory authority is Bavarian State Office for Data Protection Supervision, Postfach 606, 91511 Ansbach, www.lda.bayern.de.

18. Data Security

We also use technical and organisational security measures to protect personal data that is collected or collected, in particular against accidental or intentional manipulation, loss, destruction or against attack by unauthorised persons. Our security measures are continuously improved in line with technological developments.

When using our website, your personal data is encrypted using SSL/TLS technology to prevent access by unauthorised third parties.

19. Version and updates of this privacy statement

We will update our data privacy policy from time to time as our data processing is subject to changes. You will find the most up to date data privacy policy in our privacy information page https://privacy.ionity.eu . You can also contact us (dataprotection@ionity.eu) to ask for the latest version.

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